Jul 12, 2009
The Problem With Phone Orders [answering phone] “Cakey Cake Bakery, Jill speaking! How can I help you?”“Hi, I need to order a cake for my boss. We have a photo of him playing golf that we’d like to put on it, though - can you do that?”“Of course! Just bring the photo in on a USB drive and we’ll print it out here.”“Great, I’ll bring it by this afternoon.”Later…“Hey, Jill, what am I putting on this cake?”“Oh, check the counter; I left the jump drive out for you there.”[calling from the back room] “Really? This is what they want on the cake?”“Yeah, the customer just brought it in.”“Okey dokey!”

The Problem With Phone Orders

[answering phone] “Cakey Cake Bakery, Jill speaking! How can I help you?”

“Hi, I need to order a cake for my boss. We have a photo of him playing golf that we’d like to put on it, though - can you do that?”

“Of course! Just bring the photo in on a USB drive and we’ll print it out here.”

“Great, I’ll bring it by this afternoon.”

Later…

“Hey, Jill, what am I putting on this cake?”

“Oh, check the counter; I left the jump drive out for you there.”

[calling from the back room] “Really? This is what they want on the cake?”

“Yeah, the customer just brought it in.”

“Okey dokey!”
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